Exchange and Returns

Thanks for shopping at Caucho.in.

If you are not entirely satisfied with your purchase, we're here to help.

Please do not accept any order if seal is broken/unsealed at the time of delivery.

Returns & Exchange Policy:

  • Customer has 14 calendar days to return or exchange an item from the date of delivery.

  • We provide one time free exchange within 14 calendar days.

  • For any further exchanges, the customer shall bear the shipping charges.

  • Incase of return of the product, the customer shall bear one way shipping charges.

  • After the customers request, we will arrange a pick-up within 2-3 working days of your request.

  • The product will go through inspection and in case if it's received in a damaged condition due to any circumstances than the return or exchange will not be valid.

  • When customer requests for an exchange, we try to offer a pickup from our end but its not guaranteed (depends upon the pin code).

  • However, you can self-ship your product through any courier service, preferably speed post.

  • Product marked as final sale cannot be returned or exchanged once delivered.

To be eligible for a return & exchange, kindly follow the below mentioned guidelines:

  • Your item must be unused and in the same condition that you received it.

  • Your item must be in the original packaging (i.e. box & bag)

  • Your item needs to have the invoice or proof of purchase.


    Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item.

  • We will immediately notify you on the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).

  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.

  • In case of returns only the product amount will be refunded and not the shipping charges.

 

Cancellations

• Cancellation is applicable only before the shipping of the item.

• An order cannot be cancelled if the order has already been shipped.

• However, returns and refunds will still be applicable according to our policies.

 

In case of any queries about exchange or return please contact us at contact@cauhco.in

 

@caucho.in

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